Dealing With Difficult Employees Course
Dealing With Difficult Employees Course
Hosted by Lee Miller
29 Training Modules on CD or DVD
Most managers spend too much of their time managing a few difficult employees, keeping them from focusing their energies on getting the best possible performance out of their good employees. The greatest impact on your operation will come from developing and motivating your good employees. However, ignoring problem employees is not the answer. By the end of this course you will know how to avoid hiring problem employees, recognize different types of problem employees, use discipline and discharge appropriately, undertake performance evaluations/coaching, and apply what you’ve learned on the job.
Multimedia CD-ROM & DVD Based Training:
With CD & DVD based training, the lectures were video taped and then digitized and are presented to you in Full Motion Video, Audio, & Graphics. DVD-ROMs will run only on a computer DVD Drive and will not run on a TV DVD Player. DVD-Video will run on both a computer DVD Drive and a TV DVD Player.
System Requirements: x86/400 mhz (minimum), CD-ROM Drive (for CDs), DVD Drive (for DVD-ROMs & DVD-Videos) or TV DVD Player (for DVD-Videos), 64 MB RAM, Sound Card. Available Hard Disk Space 200 MB. Windows 98, NT, ME, 2000, XP, Vista, Windows 7, or Apple Mac.
Trainer: Lee Miller
Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School’s Award for Teaching Excellence. Lee is the co-author of A Woman’s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating.
Course Outline - Dealing With Difficult Employees:
Approx. 2 Hours of Training
1.0 Course intro
1.1 Course overview
1.2 Meet Alex
2.0 Avoiding problem employees intro
2.1 How to avoid problem employees
2.2 The application
2.3 Interviewing intro
2.4 Reference checking
2.5 Avoiding problem employees summary
3.0 Dealing with difficult employees intro
3.1 You perspective intro
3.2 Unique perspective
3.3 Types of difficult employees
3.4 Wrap-up
4.0 Discipline and discharge intro
4.1 Reasons for discipline
4.2 Explain attendance exercise
4.3 Explain rules violation exercise
4.4 Explain performance exercise
4.5 Disciplinary meeting intro
4.6 Documentation of discipline
5.0 Performance evaluation intro
5.1 Review tips
5.2 Coaching and counseling process
5.3 Asking questions
5.4 Active listening intro
5.5 Summary evaluation section
6.0 What did you learn
6.1 Course wrap-up
Expires July 31, 2010
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