Team Management - Managing Team Conflicts
Team Management - Managing Team Conflicts Course
Hosted by Rick James
44 Training Modules on CD
This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions.
Multimedia CD-ROM Based Training:
With CD based training, the lectures were video taped and then digitized and presented to you in Full Motion Video, Audio, & Graphics.
System Requirements: x86/400 mhz (minimum), CD-ROM Drive, 64 MB RAM, Sound Card. Available Hard Disk Space 200 MB. Windows 98, NT, ME, 2000, XP, Vista, Windows 7, or Apple Mac.
Trainer: Rick James
Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand.
Course Outline - Team Management - Managing Team Conflicts:
Managing Team Conflict
Introduction
Introduction
Work Assignment
Section Wrap-up
Team Fundamentals
Why Teams?
The Evolution of Teams
Groups vs. Teams
Common Assumptions
Life Cycles
Forming
Storming
Norming
Performing
Adjourning
Colleagues
Symptoms of Team Conflict
Work Assignment
Colleagues
Colleagues Response
Sources of Conflict
Member Turnover
Work Assignment
Colleagues
Colleagues Response
Resolution Process
Work Assignment
Colleagues
Colleagues Response
Healthy Conflict=Strong Teams
Successful Team Building
Listening
Work Assignment
Colleagues
Colleagues Response
Listening & Team Building
Dialog & Skillful Decision
Deep Dialog Protocol
Skillful Discussion Protocol
Questions
Colleagues
Colleagues Responses
Alignment
The Bottom Line
Expires July 31, 2010
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