Telephone Etiquette Course
Telephone Etiquette Course
Hosted by Harvey Schmelter-Davis
Telephone help has been provided for decades and has been used in facilitation assistance for more than 40 years. Think of all the ways you se the telephone to get help. This course will give you a better picture of the use of the telephone for distance facilitation and show you how to quickly and correctly make the most of the telephone for distance facilitation.
Multimedia CD-ROM Based Training:
With CD based training, the lectures were video taped and then digitized and presented to you in Full Motion Video, Audio, & Graphics.
System Requirements: x86/400 mhz (minimum), CD-ROM Drive, 64 MB RAM, Sound Card. Available Hard Disk Space 200 MB. Windows 98, NT, ME, 2000, XP, Vista, Windows 7, or Apple Mac.
Trainer: Harvey Schmelter-Davis
Harvey Schmelter-Davis NCC, GCDF, DCC, is the senior practitioner-in-residence at the Heldrich Center for Workforce Development at Rutgers University Heldrich Workforce Center Registry, New Brunswick, NJ. Harvey specializes in Global Career Development Facilitation Instructor Training and has developed Fast Track Course for Career Development Facilitators.
Course Outline - Telephone Etiquette
Module Overview
Telephone Intro
Why Use The Telephone
Why Not Use the Telephone
Telephone Overview
Jacks Call Intro
Debrief
Conclusion
Expires July 31, 2010
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